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- #7 The EX-CX Connection is a Superpower
#7 The EX-CX Connection is a Superpower
All about people and experiences – we talk about How and Why
Sandra Domeij
May 15, 2025
Hi!
Glad to see you, how are you? 🌸
I’m happy to be back!
I’ve been working with CX for years and while it has (finally!) started to become more common place, EX is lagging behind, with little or no connections between the two. This needs to change! EX to the power of CX = exponential improvements.
The penny-drop moment:
Your employee experience IS your customer experience.
Think about it.
When your team members feel valued, equipped and aligned with your purpose, that energy naturally flows into customer interactions.